Re-Opening of Front Entrance, Commissioning of the New Elevator and Commemoration of the 38th Anniversary of eGov Jamaica Limited

In Photo (left to right): Ms. Sophia Williams, Director, Finance, Planning and Enterprise Procurement, Mrs. Anika Shuttleworth, Chief Executive Officer (Acting), Mrs. Fern Townsend, Department Head, Administration, and Mr. Edward Samuda, Director, Human Resource Management & Administration.

On the afternoon of April 30, 2024, the Management and Staff of eGov Jamaica Limited (eGovJa) gathered to participate in a ceremony to observe the re-opening of front entrance of the building, which had been closed since March 2023 to facilitate construction associated with the installation of an elevator. This project had its origins in the passage of The Disabilities Act in October 2014. Section 36 (2) of the Act requires, in part, that: “…the owner or an agent of an existing public or commercial premises shall make alterations thereto, which will cause the premises to be readily accessible and usable by a person with a disability…” Phase 1 of our efforts to be compliant with the Act saw the construction of a wheelchair ramp, with railings, to facilitate ease of access to the front entrance of Building 1.

Phase 2, which was recently completed, saw new construction and building modifications to facilitate the installation of a commercial elevator to provide access to the 1st floor for persons in wheelchairs. Additionally, a new restroom which facilitates wheelchair access was constructed on the 1st floor. As such, employees also gathered on April 30th to witness the commissioning of the new elevator and experience taking a ride. Thirdly, and by no means last, employees gathered to commemorate the 38th Anniversary of eGov Jamaica Limited, which commenced operations in April 1986 as Fiscal Services (EDP) Limited.

eGOV Jamaica Limited Earns ISO 9001:2015 Certification

Photo: Michael Sloley

Minister without Portfolio in the Office of the Prime Minister, with responsibility for Skills and Digital Transformation, Senator Dr. the Hon. Dana Morris Dixon (fourth left, front row), and acting Chief Executive Officer, eGov Jamaica Limited, Anika Shuttleworth (fourth right, front row), share a photo opportunity with employees and participants attending the entity’s ISO 9001:2015 certificate handover ceremony. The event was held at eGov’s Old Hope Road offices in Kingston on Tuesday (March 19)

 

THE FULL STORY

eGov Jamaica Limited has earned ISO 9001:2015 certification in software engineering quality management systems.

Addressing the handover ceremony at eGov’s Old Hope Road offices in Kingston on Tuesday (March 19), Minister without Portfolio in the Office of the Prime Minister, with responsibility for Skills and Digital Transformation, Senator Dr. the Hon. Dana Morris Dixon, commended the entity for its steadfast commitment to quality and excellence.

“This international standard is more than a badge of honour. It’s a reflection of deep dedication to systematic and process-driven approaches that guarantee the highest levels of service delivery,” she said.

Senator Morris Dixon underscored that the ISO 9001:2015 certification will improve eGov’s internal operations and enhance its credibility and image in the eyes of customers and stakeholders.

“eGov has been at the core of the Administration’s digital transformation thrust. Your role is absolutely critical, and for you to say to Jamaica that ‘we believe it is important to focus on standards’, even when you have a lot of things going on, it says that Jamaica is on the right path,” she said.

Senator Morris Dixon described the certification as a “monumental achievement” and urged the leadership of eGov to maintain its standards.

“Today is the beginning of a renewed commitment to excellence, quality and customer satisfaction. I look forward to seeing more monumental successes from eGov in the future,” she stated.

For her part, eGov’s Acting Chief Executive Officer, Anika Shuttleworth, said the journey towards certification, which began in October 2020, was long but rewarding.

She detailed that external audits were conducted in June, September and December 2023.

Those audits, Ms. Shuttleworth said, were rigorous and challenged eGov to scrutinise its business processes to ensure that they were optimal.

“We had a five-day period of training and we now have 18 certified internal quality auditors. This is absolutely commendable. The team not only went through this rigorous training for the organisation but I’m sure they may be called upon by other organisations,” she detailed.

Mrs. Shuttleworth said eGov remains committed to positively transforming the lives of Jamaicans through technology.

eGov Jamaica Limited is the entity responsible for implementing ICT projects across ministries, departments and agencies (MDAs) of government.

 

We are implementing the ISO9001:2015 Standard!

The organization decided to implement the International Organisation for Standardisation (ISO) 9001:2015 Standard that establishes a benchmark for creating quality management systems worldwide.    One of the main services provided by the organisation is software engineering, thus particular focus is being given to implement a Software Engineering Quality Management System (SEQMS).

We are committed to delivering the highest level of service to you, and as a service provider, implementation of this Standard will improve the quality of and satisfaction with the service provided.

The implementation of the SEQMS demonstrates our commitment to improving our service delivery and we now share our Quality Policy & Objectives below:

Quality Policy Statement

eGov Jamaica Limited is committed to consistently providing products and services that meet or exceed the requirements and expectations of our customers, and comply with legislative requirements and industry standards.  We achieve this by continually improving our processes and maintaining a cadre of highly skilled, engaged personnel.

The Software Engineering Quality Objectives are:

  • To attain a mature software delivery process by Q4 2023-2024 that improves the Software Delivery Efficiency (SDE) by at least 50% over the baseline established in April 2022. 
  • To consistently deliver application software to customers that meet their requirements with at least 70% customer satisfaction rating by the end of the 2023-2024 fiscal year.

The organisation seeks to complete implementation of the SEQMS during the fiscal year 2023 – 2024, and will join other GOJ Ministries, Department and Agencies (MDA) in being ISO 9001:2015 certified.

We look forward to your support on this journey as you provide feedback through any of the available mechanisms and we will keep you apprised of our progress.

INVITATION FOR BIDS – PROCUREMENT OF CONSULTANT (INDEPENDENT) – PROJECT MANAGER FOR NEW TICKET MANAGEMENT SYSTEM PROJECT

eGovJa seeks to engage suitable candidates interested in INDIVIDUAL CONSULTANCY – PROJECT MANAGER FOR NEW TICKET MANAGEMENT SYSTEM PROJECT. Please view/ download the following documents for information.

 

https://www.egovja.com/wp-content/uploads/2022/11/Advertisement-Project-Manager-Individual-Consultant-1-3.pdf

 

INVITATION FOR BIDS – PROCUREMENT OF INDIVIDUAL CONSULTANCY SERVICES – FOR 2 IT SECURITY ENGINEERS

eGovJa seeks to engage suitable candidates interested in INDIVIDUAL CONSULTANCY – FOR 2 IT SECURITY ENGINEERS. Please view/ download the following documents for information.

 

https://www.egovja.com/wp-content/uploads/2023/01/Advertisement-IT-Security-v2-002.pdf

INVITATION FOR BIDS – PROCUREMENT OF INDIVIDUAL CONSULTANCY – PROJECT MANAGER FOR NEW TICKET MANAGEMENT SYSTEM PROJECT

eGovJa seeks to engage suitable candidates interested in INDIVIDUAL CONSULTANCY – PROJECT MANAGER FOR NEW TICKET MANAGEMENT SYSTEM PROJECT. Please view/ download the following documents for information.

https://www.egovja.com/wp-content/uploads/2022/11/Advertisement-Project-Manager-Individual-Consultant_v.pdf

INVITATION FOR BIDS – PROCUREMENT OF INDIVIDUAL CONSULTANCY SERVICES – FOR 2 IT SECURITY ENGINEERS

eGovJa seeks to engage suitable candidates interested in INDIVIDUAL CONSULTANCY SERVICES – FOR 2 IT SECURITY ENGINEERS. Please view/ download the following documents for information.

https://www.egovja.com/wp-content/uploads/2022/11/Advertisement-IT-Security-Engineers-Individual-Consultants-v2_v.docx

Electronic Warrants Coming for Motorists With Outstanding Tickets

The Government is moving to introduce the use of electronic warrants, which will be issued to motorists with outstanding tickets.

Minister of Justice, Hon. Delroy Chuck, made the disclosure during his contribution to the debate on the Transport Authority (Amendment) Bill, which was passed in the House of Representatives on July 19.

The legislation will help to bring into effect the new Road Traffic Act.

Mr. Chuck noted that over the last five years, the police, on average, have issued more than 500,000 tickets per year.

“You have some indiscipline and lawless motorists who feel that these tickets can be ignored, because more than half of them don’t pay. They are collecting traffic tickets like confetti. The Government needs to respond to ensure that when the police (patrol) the roads and issue tickets, that they are complied with, because we need discipline and order on the roads,” he said.

https://jis.gov.jm/electronic-warrants-coming-for-motorists-with-outstanding-tickets/

Invitation for Bids – Provision of MPLS Routers, Fixed Wireless Access Points & Wireless Backhaul Phase 3

eGovJa seeks to engage suitable candidates interested in providing MPLS Routers, Fixed Wireless Access Points & Wireless Backhaul. Please view/ download the following documents for information.

https://www.egovja.com/wp-content/uploads/2022/02/Advertisement-Back-Haul.pdf
https://www.egovja.com/wp-content/uploads/2022/02/Bid-Doctument-Wireless-Backhaul-Phase-3-eGovJa-RFP-NS2021-Q4-1.pdf
https://www.egovja.com/wp-content/uploads/2022/02/Bid-Forms-for-eGovJa-RFP-NS2021-Q4-1-Phase-3.docx

JCF launches Smart Check E-Ticketing System

eGovJa partnered with the Ministry of National Security, the Jamaica Constabulary Force (JCF) and other entities to facilitate the launch of the Smart Check e-Ticketing system. It was officially rolled out on December 30, 2021 in the corporate area.

The system allows for, among other things, the issuing of traffic tickets electronically on spot.

To learn more, see the links below.

https://jamaica-gleaner.com/article/news/20211231/jcf-rolls-out-electronic-traffic-ticketing-system

https://www.jamaicaobserver.com/latestnews/JCF_launches_Smart_Check_E-Ticketing_System

https://www.youtube.com/watch?v=xY2XOM4FTsc