The organization decided to implement the International Organisation for Standardisation (ISO) 9001:2015 Standard that establishes a benchmark for creating quality management systems worldwide.    One of the main services provided by the organisation is software engineering, thus particular focus is being given to implement a Software Engineering Quality Management System (SEQMS).

We are committed to delivering the highest level of service to you, and as a service provider, implementation of this Standard will improve the quality of and satisfaction with the service provided.

The implementation of the SEQMS demonstrates our commitment to improving our service delivery and we now share our Quality Policy & Objectives below:

Quality Policy Statement

eGov Jamaica Limited is committed to consistently providing products and services that meet or exceed the requirements and expectations of our customers, and comply with legislative requirements and industry standards.  We achieve this by continually improving our processes and maintaining a cadre of highly skilled, engaged personnel.

The Software Engineering Quality Objectives are:

• To attain a mature software delivery process by Q4 2023-2024 that improves the Software Delivery Efficiency (SDE) by at least 50% over the baseline established in April 2022. 

• To consistently deliver application software to customers that meet their requirements with at least 70% customer satisfaction rating by the end of the 2023-2024 fiscal year.

The organisation seeks to complete implementation of the SEQMS during the fiscal year 2023 – 2024, and will join other GOJ Ministries, Department and Agencies (MDA) in being ISO 9001:2015 certified.

We look forward to your support on this journey as you provide feedback through any of the available mechanisms and we will keep you apprised of our progress.

The Government is moving to introduce the use of electronic warrants, which will be issued to motorists with outstanding tickets.

Minister of Justice, Hon. Delroy Chuck, made the disclosure during his contribution to the debate on the Transport Authority (Amendment) Bill, which was passed in the House of Representatives on July 19.

The legislation will help to bring into effect the new Road Traffic Act.

Mr. Chuck noted that over the last five years, the police, on average, have issued more than 500,000 tickets per year.

“You have some indiscipline and lawless motorists who feel that these tickets can be ignored, because more than half of them don’t pay. They are collecting traffic tickets like confetti. The Government needs to respond to ensure that when the police (patrol) the roads and issue tickets, that they are complied with, because we need discipline and order on the roads,” he said.

https://jis.gov.jm/electronic-warrants-coming-for-motorists-with-outstanding-tickets/

eGovJa partnered with the Ministry of National Security, the Jamaica Constabulary Force (JCF) and other entities to facilitate the launch of the Smart Check e-Ticketing system. It was officially rolled out on December 30, 2021 in the corporate area.

The system allows for, among other things, the issuing of traffic tickets electronically on spot.

To learn more, see the links below.

https://jamaica-gleaner.com/article/news/20211231/jcf-rolls-out-electronic-traffic-ticketing-system

https://www.jamaicaobserver.com/latestnews/JCF_launches_Smart_Check_E-Ticketing_System

https://www.youtube.com/watch?v=xY2XOM4FTsc